Privacy Policy

Last updated July 01, 2025

MultiVision Solutions (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website or interact with our vending-related services, including sales, support, and digital platforms.

Information We Collect

We may collect the following types of data when you visit or interact with our website, make a purchase, or contact us:

1. Personal Information

• Full name

• Email address

• Phone number

• Delivery and billing address

• Payment details (processed securely through our payment provider)

• Any other information voluntarily provided through forms or communication

2. Automatically Collected Data

When using our website, we automatically collect:

• IP address

• Browser type and device information

• Pages visited and browsing behavior

• Session duration and navigation patterns

• Location data (if permitted by your device)

How We Use Your Information

We may use the information collected for the following purposes:

• To process and fulfill orders

• To respond to customer service queries

• To personalize your experience

• To send order updates and marketing communications (only with your consent)

• To improve our website and services

• To detect and prevent fraud or misuse

• To comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help:

• Maintain user sessions

• Remember preferences

• Analyze traffic and site usage

You can disable cookies in your browser settings, though this may affect certain functionalities of our site.

Data Sharing and Disclosure

We do not sell or trade your personal information. However, we may share your data in the following cases:

• Third-party service providers (e.g., payment gateways, delivery partners) strictly to perform services on our behalf

• Legal obligations: If required to comply with applicable laws, court orders, or to protect our rights

• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity

Data Security

We implement industry-standard security measures to protect your data, including:

• Secure Socket Layer (SSL) encryption

• Restricted access to stored data

• Regular system and software updates

Despite our efforts, no online platform can guarantee 100% data security. We encourage safe browsing practices.

Google Analytics

Our website uses Google Analytics to help understand user behavior and improve site performance. Google Analytics uses cookies to collect data such as:

• Time spent on site

• Pages visited

• Device and geographic information

You may opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on:
http://tools.google.com/dlpage/gaoptout

External Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing the privacy policies of any external sites you visit.

Your Rights and Choices

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent to marketing communications

• Request a copy of your personal information

To exercise your rights, contact us at:
info@multivision-solutions.com
+971 562162271 (or) +971 508209007

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

Children’s Privacy

Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it promptly.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes take effect immediately upon posting on our website. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

MultiVision Solutions
Email: info@multivision-solutions.com
Address: Building A1, Dubai Silicon Oasis, Dubai, United Arab Emirates
Phone: +971 562162271 (or) +971 508209007